Frequently Asked Questions

No. We focus exclusively on group schemes, ensuring affordable and dignified coverage for members through their organisations or associations.

Our funeral covers are underwritten by Rand Mutual Assurance (RMA), a trusted insurer with over 125 years of experience in serving South African communities.

We combine decades of industry expertise with advanced administration software, ensuring seamless claims processing, real-time policy management, and transparent payment tracking. Most importantly, we are a relationship-driven company that puts people first.

• No waiting period for previously insured or compulsory group policies.

• 3 months waiting period for new business.

• Accidental death claims are honoured immediately once the first premium is received.

After the first premium is paid, members have a one-month grace period to make future payments. If payment is not received within this period, the policy will lapse and reinstatement (with new waiting periods) will be required.

For the assessment of the claim, the following documents are required:

1.  A certified copy of the main insured’s identity document
2. A certified copy of the deceased’s identity document
3. A certified copy of the death certificate
4. A copy of the completed DHA-1663 report
5. Proof of banking details (proof of banking details will only be accepted if stamped by the bank, and if not older than 3 months. (Internet bank statements will not be accepted).
6. If the cause of death is unnatural, a copy of the relevant police report.

Should you have any other documentation available, regarding the claim, you are welcome to submit it together with the above requirements.

Please return this form to claims@bataunglife.com

Please note that the request for the completion of this form does not constitute an admission of liability by RMA Life. All fields are mandatory.

With proper documentation, most claims are processed swiftly and efficiently to ease the financial burden on families.

We offer secure, flexible payment options through Stratcol and Pay@, fully integrated into our admin system. This allows for customised debit order dates, real-time tracking, and easy reconciliation.

Yes. Our administration software provides a user-friendly portal that gives Juristic Representatives and clients full control over policies, payments, and membership data.